All makes, all models…
We understand that drivers need competent support services available at all times to take care of their vehicles. IVECO’s dedicated customer team provide a first-class service, 24 hours a day, 365 days a year, wherever you are.
IVECO customers have access to a huge network of service and repair centres throughout the Europe, all of which carry out work to the highest standard using genuine IVECO components. This ensures that vehicle performance is maintained – maximising usage time and overall safety.
Exceptional customer support
As your local IVECO Dealer, we are dedicated to supporting your vehicle throughout its life, with the support of a professional aftersales team that includes fully-trained technicians.
We’re always investing in staff training, diagnostic machines and tools and equipment to ensure our dealerships have everything they need to exceed our customers’ expectations.
Our fully trained, highly-skilled technicians are able to carry out vehicle servicing, maintenance and repairs to any make of van, truck or trailer.
APLUS Service Programme
We keep our customers satisfied by maintaining the highest level of operational standards. As a franchised IVECO Dealer, we’re covered by the APLUS programme which sets out guidelines for achieving exceptional customer service.
Non-stop roadside assistance
Emergency roadside assistance when you need it, where you need it. The IVECO Customer Centre co-ordinates all roadside assistance activities from first contact to roadside repair.
Where necessary, recovery to a franchised IVECO Dealer can be arranged too. Should you need urgent assistance for your vehicle, one phone call gets you in touch with a support network of more than 3,000 dealers and service locations throughout Europe.
Minimising vehicle downtime
Our priority is to get your vehicle up and running again in the shortest possible timeframe. We provide first class service, giving you the peace of mind that any vehicle downtime will be minimal.
MOT pass rate
WE understand that valid MOT certification is vital for commercial vehicle operators. Passing an MOT first time is also important, as subsequent repair and re-testing can prove time-consuming.
Our first-time pass rate target is 95% and we continue to measure against this in order to achieve the highest maintenance standards for our customers.
With customer satisfaction at the centre of everything we do, we provide our sales, customer support and technician colleagues with all the training they need. Training plans are regularly assessed by IVECO to ensure that our staff have the tools they need to keep customers happy.
IVECO has created Elements, an extensive range of planned maintenance contracts that give you the flexibility to tailor a contract that suits your specific needs.
Always by your side
When you purchase a commercial vehicle from South West Truck & Van, you become part of the IVECO family. Throughout its life, your vehicle will be treated with care through the IVECO service programme. For more details about the support we offer, please contact a member our team.
As a producer of automotive batteries under the Waste Batteries and Accumulators Regulations 2009, IVECO Ltd are obliged to collect waste automotive batteries for treatment and recycling. This service is free of charge and within a reasonable time, and is available from final holders such as garages, scrap yards, end-of-life vehicle Authorised Treatment Facilities, Civic Amenity Sites, etc.
If you need us to take back any automotive batteries, please contact the Iveco Battery Disposal team.